A learning design specialist with 10 years experience in design, strategy, implementation, management, and evaluation of learning programs.
Trained to strategize, design, build, manage, and expand online learning programs
Prepared to lead program and partner development with direct, learning-design expertise
Experienced with AI integrations and developing proficiency with learning analytics and xAPI
Experience + Education
Lead Learning Designer
Reinforcing Quality Management Through Strategic Course Development
I lead a cross-functional team in the development, implementation, and management of online learning content for a growing higher education program. Overseeing 35 courses, 200+ annual course launches, and 20+ development projects, the I streamline workflows to maintain efficiency and quality. Learning design responsibilities included managing the instructional design process, asset organization, and iterative revisions to ensure the Parent course models meet evolving academic needs and partner expectations.
I prepare courses for seamless launches and provide technical support for live section issues, ensuring minimal disruption for instructors and students. By combining strategic planning, hands-on technical expertise, and responsive support. As a team, we regularly facilitate scaled growth, strengthening the partner institution’s capacity to deliver high-quality online education to hundreds of students a year.
Other duties as assigned include: Overseeing the program launch and development of a proprietary academic professional development program, piloting new tools for course development (Synthesia), and …
Boundless Learning
July 2023 – Current
Boundless Learning is an Online Program Management (OPM) company that supports higher education institutions in developing and scaling online programs. With a team of nearly 1000 employees, the company provides marketing, recruitment, enrollment and retention services, as well as high-quality online learning experiences. Operating primarily in the United States, Boundless Learning also collaborates with partners in the UK and Australia.
Pearson, Pearson Online Learning Services
September 2019 – June 2023
Pearson North America is a leading education company with approximately 20,000 employees, specializing in digital learning, educational publishing, and assessment services. Its products and services include online learning platforms like MyLab and Mastering, textbooks, testing solutions, and professional certifications. The company generated over $4 billion in revenue in 2022, reflecting its significant presence in the education market. Operating primarily in the United States and Canada, Pearson North America also contributes to the global reach of Pearson plc, its parent company. The organization focuses on empowering learners of all ages through innovative, accessible, and personalized education solutions.
Lead Learning Designer
Driving Strategic Management and Support
As the leader of the team, I oversaw comprehensive course development and instructional design services for a university partner. I managed the creation, maintenance, and updates of courses within the learning management system (LMS), ensuring alignment with institutional goals and learner needs, ensured seamless program execution by coordinating processes and managing all digital assets.
In addition, I provided critical technical support for live course issues, addressing challenges promptly to minimize disruptions for instructors and students. By combining strategic project management with responsive support, we strengthened and and enhanced the scalability and quality of the online education program.
Learning Experience Designer
Facilitating Quality and Efficiency
I collaborated closely with university professors (across 5 university partnerships and 8 programs) to deliver tailored learning solutions for diverse course development projects. By strategizing and iterating in consultation with faculty, I created detailed instructional documentation, implemented course edits, and delegated implementation tasks to technical teams. By building rapport with faculty and developing collaborative workflows, we maintained high-quality outcomes while innovating at the course level. Rigorous quality control through iterative revisions ensured that course elements met academic standards and supported effective learning.
In an effort to enhance program outcomes, I documented and evaluated course components, instructions, and feedback from professors and students, providing insight for informed program-level improvements. This fostered a collaborative and data-driven approach to course development that emphasizes continuous learning enhancement, which likely led to my promotion to Lead Learning Designer in 2022.
New England College of Business
June 2017– December 2019
The New England College of Business (NECB), acquired by Cambridge College and now part of Bay Path University, was a specialized institution offering online business-focused degree programs. Before its integration, NECB operated with a small team of faculty and staff to deliver programs in areas like business administration, finance, and management. The college primarily served adult learners and working professionals across the United States through its accessible online platform. While specific revenue or budget details were not publicly disclosed, its cost-effective tuition model emphasized affordability and flexibility. NECB’s legacy now continues within Bay Path University, expanding its reach and program offerings.
Instructional Designer
Advancing Higher Education Through Innovative Online Learning Solutions
I began to specialize in instructional design in higher education, collaborating with subject matter experts (SMEs) and professors to develop online learning solutions and enhance course offerings. By managing instructional resources and creating original video-based and interactive materials, the I delivered highly-engaging and effective learning experiences tailored to diverse academic needs.
Additionally, the I spearheaded the development of a micro-credentialing and learning pathways ecosystem. This initiative provided learners with flexible opportunities to earn credentials and demonstrate mastery in targeted skill areas, promoting lifelong learning and career advancement. Although this initiative went unfinished, this effort continues to inform current aspirations.
C4 Innovations
June 2016 – June 2017
C4 Innovations, formerly the Center for Social Innovation, is a mission-driven company with fewer than 100 employees, focused on advancing equitable solutions for complex social issues. The organization provides training, technical assistance, research, and consulting services in areas such as homelessness, mental health, recovery, and trauma-informed care. Operating primarily in the United States, C4 Innovations collaborates with communities, nonprofits, and government agencies nationwide. While specific revenue or budget figures are not publicly available, the company is funded through a combination of grants, contracts, and partnerships. Its work is rooted in promoting social change and improving outcomes for marginalized populations.
Project Coordinator
Enhancing Online Learning Development Through Streamlined Project Coordination
I specialized in product management for online learning module development. By streamlining communications between clients, project managers, and the Design Lab team, I improved the clarity and alignment of high-quality deliverables throughout the development process. In particular, I managed a comprehensive suite of digital assets, including storyboards, slide decks, images, A/V files, scripts, and graphics, while conducting regular accessibility testing to ensure 504 compliancy.
Beyond development tasks, the I provided technical support for webinar trainings, ensuring seamless delivery and participant engagement. I also contributed to digital marketing efforts, expanding the reach of the organization’s offerings. By combining strong project management, technical expertise, and marketing support, I began to delivered impactful online learning experiences tailored to diverse audiences.
WorldTeach
August 2015 – May 2016
WorldTeach was a nonprofit organization with a small team of fewer than 50 employees, supported by a network of volunteer educators. The organization provided international teaching placements, offering opportunities for volunteers to teach English, math, science, and other subjects in underserved communities. Funded through program fees and grants, WorldTeach operated on a modest budget, focusing on sustainable education initiatives. Its programs spanned across Asia, Africa, Latin America, and the Pacific Islands, partnering with local governments and schools to address educational needs. After over 30 years of operation, WorldTeach closed in 2019, leaving a legacy of global impact in education and cultural exchange.
Communications and Program Support Coordinator
Boosting Engagement Through Strategic Digital Media Management
I successfully enhanced the organization’s digital presence and community engagement by managing diverse digital media outlets, including program listings, job boards, alumni newsletters, and social media platforms. I coordinated intern tasks, webinars, and promotional campaigns for local events while creating impactful video content, including promotional and onboarding materials. These efforts streamlined communication and strengthened brand visibility across various audiences.
Notably, I led a $10,000/month Google AdWords campaign, leveraging Google Analytics to optimize SEO/SEM strategies. By increasing the click-through rate (CTR) from 0.9% to 2.0%, the team achieved eligibility for a prestigious Google Grantspro account, amplifying its marketing capabilities. This strategic approach demonstrated my commitment to leveraging digital tools to expand its reach and deliver value to its community.
Master of Public Administration
Dual-degree program focused on international development and programs management.
Master of Arts of International Education Management
Dual-degree program focused on distanced education design, implementation, and evaluation.
Middlebury Institute of International Studies at Monterey Bay (MIIS)
June 2013 – December 2015
Frontier Market Scouts Program
February 2015 – May 2015
Social Impact Investing Project
15-day program to develop a social impact investing pilot project.
Design, Partnering, Management, and Innovation Program
February 2014
International Development Project Management: Rwanda
15-day program facilitated by Partners in Health in Kigali, Rwanda.
Graduate Assistant
Enhancing Academic and Professional Growth Through Multimedia and Design Consultation
I provided targeted support for students, faculty, and subject matter experts through design-thinking, software training, and professional development consultations. Workshops focused on enhancing skills in A/V and presentation software, website design, and multimedia techniques such as podcasting, video production, and screen capture. These efforts equipped participants with practical tools to enhance their academic and professional outputs.
Additionally, I supported hybridized learning events, including TEDx talks, department symposia, and PechaKucha presentations. By offering technical expertise and event facilitation, the I delivered quality support and engagement for the greater collegiate learning community. This comprehensive approach to work study empowered my community to effectively communicate their ideas and adapt to diverse learning and presentation formats.
MIIS, Digital Learning Commons
February 2014 – May 2015
The Digital Learning Commons (DLC) at the Middlebury Institute of International Studies (MIIS) was a small team of fewer than 10 employees dedicated to supporting digital learning and technology integration. The DLC provided services such as instructional design, multimedia production, technical training, and workshops on tools like podcasting, video editing, and online collaboration platforms. Operating within MIIS in Monterey, California, the DLC served students, faculty, and staff from diverse international backgrounds. As a department within the nonprofit Middlebury institution, the DLC functioned on an internal budget rather than generating independent revenue. Its mission was to foster innovation in teaching, learning, and professional development through technology and creativity.
The Middlebury Institute of International Studies at Monterey has stopped accepting students and is expected to close in full by 2027.
Drexel University
September 2008 – May 2013
Bachelor of Arts of International Area Studies
4.5-year co-operative education program with three internships completed for university credit.
See: MicroSociety, Citizen’s Diplomacy International, and Spells Writing Lab.
University of Jordan
September 2012 – December 2012
CIEE Study Abroad Program
4-month international education program in partnership with Drexel University.
MicroSociety
April 2012 – September 2012
MicroSociety is a nonprofit organization with a small team of fewer than 50 employees dedicated to transforming education through experiential, real-world learning programs. It provides K-12 schools with curricula, training, and support to create “micro societies” where students run businesses, manage banks, and engage in government roles. Funded by grants, program fees, and donations, its budget is focused on empowering schools to foster leadership and entrepreneurial skills in students. MicroSociety serves schools across the United States and internationally, adapting its programs to diverse educational settings. Its innovative approach bridges academic learning with practical life skills, preparing students for future success.
Driving Engagement and Growth Through Strategic Digital Campaigns
I leveraged digital tools to expand the online reach and organizing outcomes with key stakeholders, including institutions, schools, teachers, trainers, and alumni. By managing a $10,000/month Google AdWords campaign and using Google Analytics for SEO/SEM optimization, the team effectively increased online visibility and engagement during that period of the year. Simultaneously, I tracked grant RFP opportunities, ensuring compliance with application processes to secure funding.
In a landmark initiative, I co-coordinated the launch of its first online community for MicroSociety alumni, teachers, trainers, and supporters. The platform utilized submitted video content to foster collaboration and storytelling among members. By combining innovative digital strategies with community-building efforts, I successfully strengthened the organization’s network, advancing its mission of empowering students through the power of connection and cooperation.
Citizen’s Diplomacy International
April 2011 – September 2011
The International Visitor’s Council of Philadelphia, now known as Citizen Diplomacy International (CDI), is a nonprofit organization with a small team of fewer than 30 employees. CDI facilitates international exchange programs, connecting global visitors with local communities through professional meetings, cultural exchanges, and networking events. Funded by government grants, private donations, and program fees, the organization operates on a modest budget to foster international relations. Based in Philadelphia, CDI serves global visitors from a variety of countries, promoting diplomacy and mutual understanding. Its programs contribute to strengthening cultural ties and international cooperation across the world.
Enhancing International Visitor Experiences Through Program Coordination
I designed programs to enrich the experiences of inbound international visitors, combining meticulous planning with cultural exploration. By researching networking opportunities and cultural activities aligned with visitor learning objectives, I created detailed itineraries and program proposals that met both educational and experiential needs. Through regular communication and database management I ensured staff were kept informed of updates, fostering seamless coordination across all program elements.
During program gaps, international visitors were offered guided tours of Philadelphia, allowing them to explore the city’s rich history and culture up close. These tours not only enhanced their overall experience but also deepened their connection to the local community, fostering strong international bonds with influential people, organizations, and governments. Through a blend of thoughtful planning and personalized engagement, I provided a well-rounded, impactful experiences for participants.
Spells Writing Lab
March 2010 – September 2010
Spells Writing Lab is a small nonprofit organization based in Philadelphia with a team of fewer than 10 employees. The lab offers writing tutoring, workshops, and academic support for students of all ages, focusing on improving writing skills and fostering creativity. It operates with a modest budget funded primarily by program fees, grants, and donations. Serving primarily the Philadelphia area, Spells Writing Lab provides individualized support to local students and community members. Its services are designed to empower learners to achieve academic success and confidence in their writing abilities.
Empowering Young Learners Through Literacy and Creative Expression
I successfully improved the reading, writing, and spelling skills of children ages 4-12 through personalized and group-based instruction. By tailoring lessons to individual needs, I aimed to enhance the literacy, comprehension, and reading confidence of students. These efforts were designed to create a strong foundation for academic growth while fostering a love for learning.
In addition to traditional literacy education, I had the opportunity to host a poetry workshop at the Fairmount Art Center for elementary school students. This workshop encouraged creative expression, allowing children to explore language in a new and artistic way. By blending technical skill development with creative opportunities, the initiative supported literacy and personal confidence for a unique group of young learners.
Drexel University, Office of Disability Services
October 2009 – January 2010
The Office of Disability Services at Drexel University employs a team of approximately 20 staff members who support students with disabilities across campus. The office provides services such as academic accommodations, assistive technology, and counseling to ensure equal access to education for all students. It operates under Drexel University’s broader budget, funded by institutional resources and government support. Serving Drexel’s diverse student body, the office supports individuals from a variety of geographical backgrounds, both domestic and international. Its mission is to foster an inclusive and accessible learning environment for students with disabilities.
Supporting Student Success Through Personalized Learning Services
I provided tailored learning support services to students with diverse academic and personal needs. This included coordinating tutoring, note-taking services, and accommodations for physical, mental health, or test-taking challenges. By addressing these needs, I ensured students could access equitable opportunities to succeed academically, regardless of their circumstances.
Detailed records of each recipient’s assistance were meticulously maintained, adhering to strict confidentiality protocols. This careful documentation process taught me how to track progress, evaluate outcomes, and refine services while protecting student privacy, also allowing me to demonstrate an early commitment to inclusivity and empowering students to thrive in their educational journey.
Public Schools, Bloomfield, CT
June 2008 – September 2008
The Summer Extension Program at Bloomfield, CT Public Schools employs a small team of educators and staff who design and facilitate summer learning opportunities for students. The program offers academic enrichment, recreational activities, and skill-building sessions to help students maintain academic progress during the summer months. Funded through the district’s budget, program fees, and grants, the initiative operates on a modest budget. Serving the local Bloomfield community, it primarily benefits K-12 students from diverse socioeconomic backgrounds. The program is designed to provide students with a productive, engaging summer experience to help them transition back into the school year.
Enhancing Youth Education Through Experiential Learning
Aiming provide support for the younger kids in my greater neighborhood who needed help over the summer, I found myself in a reasonable position to provide a combination of structured learning and community exploration.
These experiences not only reinforced my early concepts of wholistic education but also cultivated in me a deeper appreciation for community resources since my previous job was with the local Chamber of Commerce. By carefully observing the limitations of program, I gained valuable insight into the comparative challenges of education systems in my neighborhood.
I was otherwise building computers in my parent’s basement and using them to listen to music, play video games, and test out programs and software that let me exercise my creativity. It was a good time to be a nerdy kid.
Chamber of Commerce, Bloomfield, CT
June 2008 – September 2008
The Bloomfield, CT Chamber of Commerce is a local business association with a small staff of fewer than 10 employees. It provides a range of services including networking events, business advocacy, marketing opportunities, and community engagement initiatives to support local businesses. The Chamber’s revenue comes from membership fees, event sponsorships, and donations, operating on a modest budget. Serving the town of Bloomfield and surrounding areas, it focuses on fostering a vibrant business environment and economic growth in the region. Its goal is to connect businesses with resources and opportunities to thrive in a competitive market.
Community Engagement and Development Initiative
In an effort to foster stronger connections with the community I recently moved to as a teenager (and really just land my first job), I was directed to perform some simple administrative tasks. I mostly took notes at leadership meetings and arranged digital and physical files.
Eventually, I helped compose and distribute The Forum, a comprehensive Summer Quarterly Report highlighting key initiatives and progress. This report served as a vital communication tool, informing stakeholders and residents about ongoing efforts and encouraging further participation in community programs.
It was a quality first job that I’m still proud of.